Returns & Refunds
If you are not satisfied with your purchase, you can return your order to us based on the following terms:
- If the returns tag is still attached and the item is in an unwashed, unaltered, and unworn condition
- Returned items must reach us within 10 days from the date we deliver to you;
You will be refunded in the form of store credit or voucher of the value of items bought. An email notification will be sent to you once your store credit has been updated.
There’s no exchange of size if the item does not fit. Please refer our size chart before purchase, you can always WhatsApp us at +6016 678 2858 in 24hrs to exchange the item for another size before we sent it to the Production phase, immediately. Our products are on-demand and we don’t have any ready stock.
You are encouraged to check with us should you have any doubts in choosing your sizes.
Please read the guidelines in choosing the suitable size.
Return Shipping Cost
Both the return charges and the redelivery charges (of the 2nd item) shall be borne by the customer. However, if the return is due to defect item, all these charges will be borne by us.
Non-Returnable / Exchangeable Item
- Accessories including jewellery, bags, scarves and hair accessories
- Sale items and purchases made with discount coupons
How To Return
You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased items to us. Please ensure to package the goods well to prevent damage.
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Once Quality Control has inspected the returned items, we aim to process your return within 10 business days. An email notification will be sent to you once your store credit has been updated.
Should you have any further enquiries, please feel free to contact Customer Service at [email protected]
Our working hours are weekdays from 10am to 5pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.
Can I cancel my order?
Yes, you will be able to cancel your order using the steps below if:
- You have not made payment to your order
- Your item is wrongly ordered before payment has been made.
When can I apply for a Refund ?
If your order is still under the “Processing” tab, please proceed to request for refund if you change your mind or place the wrong order. If your order “In Production”, you may need to contact us to exchange any other design or else via our WhatsApp according to the availability.
My order is completed, can I still raise a return/refund request?
With respect, you will NOT be able to request for any return or refund for any orders that are completed.
What you can do next is:
- For any orders that you did not receive / lost / damaged in transit, you can continue to provide the relevant documents to us for claims. This process should be done within 24 days of you receiving the order or the date of the last tracking status update.
- For any wrong / incomplete order received, please do contact us for claims purposes.
How long would it take for my refund to be processed?
All requests for refunds or order cancellations that have been successful will be initiated within 48 hours.
The refund process will be different according to the payment method used to pay for the order.
If you paid using:
- FPX / All Credit / Debit Card:
The refund payment will be released back to your bank account provided. This process will take 10-20 working days depending on the issuing bank.
- Deduction for processing fees:
The refund payment will be released to your personal bank account. To be informed that the amount of the refund will be deducted at 2.5% because of the payment gateway fees.
What happens if I do not receive my order? Can I ask for a refund?
If you have not received your parcel , please do request for a refund directly to our Whatsapp Customer Service. But you may consult with us for any kind of issues related rather than a refund.
Effective March 2020